Our HDMI cables support resolutions up to 8K@60Hz and 48Gbps bandwidth. Setting the input device (Roku) to 1080p resolution makes the system work. Let me give you the three possible scenarios that I can test: 1- The issue is that apple TV recognizes dolby vision only when the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility" is off. Sonos Arc, Apple TV 4K and Dolby Atmos/Vision Setup. (Brightness Comparison), Philips Hue Motion Sensor Light Information (Green, Red, and Orange), 6 Ways to Fix Eufy Doorbell SYNC Button Not Working, Philips Hue Smart Plug: Everything You Need To Know. Bottom line of option 3 - I believe that there is a misconnection between the hue sync box and apple tv when the dolby vision enhanced capability is on. This software allows the lighting system to react to the media youre playing on your computer or phone. Downgrade Back to Previous Hue Sync App Version. What is the problem? I have the same problem if I use apple TV straight to the TV. When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. If your issue doesnt get fixed in the coming updates, or you dont want to wait, you can always go back to a previous version. I've tried to contact Apple Support with no sucess, also Dolby Vision doesn't have a customer support for this. The easiest solution for this is to make sure that both the hub and app are getting proper internet speed. It was the only thing that worked for me after hours of trying. Press and hold the option key to reveal a Library folder. company number 03997482, registered in England and Wales. While your sources such as a DVD player, an Apple TV, a console, a cable box, or something else can hook up to the four inputs. All you need to do is delete inside the files in the Hue Sync app folder, and youre good to go. Download the Hue Sync mobile app from the App Store or Google Play Store. 2- Connecting directly to TV without using Hue Sync Box. Apple TV 4K, Starting to hate the sync box. *Dolby Vision Enhanced Compability turned on (Hue Box)? Its really that easy. From both Apple TV to Hue Sync and Hue Sync to TV *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) 2- Connecting directly to TV without using Hue Sync Box. Can Philips Hue Control Other Bulbs or Normal Lights. The cable box should run thru the receiver. But you will still have some connection issues. any proposed solutions on the community forums. These devices allow you to have your Hue smart lighting react to music, movies, and video games. I get Dolby vision working but if I connect my TV to my processor lexicon MC 10 it shows that they accept Dolby vision and it shows the programs that are in Dolby vision but plays only in HDR . For many users, the Hue Sync Box should be ready to use right out of the box. By switching between HDMI devices and turn the sync on or off, you can get the atmosphere setting just right for your at-home dance party, gaming tournament, or cinema night. I thought only ports 2 and 4 were confirmed as having the greater bandwidth? They release a new version constantly, you can seehere. Open up "Settings" on your iOS device. I was redirected to the regular Philips Hue app for this, however my light is not being displayed and I cannot proceed configuration. After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". All rights reserved. I decided to record the issues on video, and what you see here are all within one day.I tried troubleshooting by:- Removing and reconnecting all HDMI cables from the Sync Box and all my devices (Apple TV, Chromecast, and PS4 Pro)- Making sure the HDMI cables aren't strained or twisted too much by the source- Upgrading HDMI cables between my devices to the Sync Box to AmazonBasics High-Speed 6 ft ones#philips #hue #syncbox #hdmi Really, I'm the first to have these issues? However for some users, they dont understand the charm in a practical moving watching experience. User profile for user: By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The system is composed of two standalone units, which are an app and a physical box. 4K does not work, yet. But whats causing the connection issue you may encounter. ADD UP TO 10 LIGHTS. If you are unsure about installation, refer to the manual that came with your Hue sync box. Philips Hue brings smart lighting to everyday homes. However, it just supports 60Hz inputs currently. Hue Sync is split into 2 products including the Hue Sync App and the Philips Hue Sync box. As a result, it can be worth eliminating all the usual causes of bad WiFi connections: such as being too far from the WiFi router, or using a low quality WiFi dongle that often cuts out. The gradient strip is definitely a big improvement over using just the light bars. Replacement box is a bit better but the Hue Sync app always says Sky Q box signal not detected. Hello just here to say you are my favorite person as this has fixed my issue too!! Learn more about brightness. With the Hue sync box, you can experience surround lighting where your smarts lights flash, dance, and change color to match the action on the TV screen. If you have any questions, feedback or suggestions about this article, please leave a comment below. Philips Hue White vs White Ambiance (Difference and Price Comparison), Philips Hue Bridge 1 vs 2 (What Is The Difference Between them? Please note that all comments go into a moderation queue (to prevent blog spam). 4. Look for com.lighting.huesync in Library>Application>Support, then delete that folder as well. What is different about the Apple product that it doesnt work? You also can keep the old installer files like Hue Sync Apps on your computer. This app is for both PC and Mac users (along with a smartphone app which links with your physical Hue Sync Box). 5. Listen for two "power-up" tones a couple of seconds apart. I turned off the HDMI inactive for 20 min setting and this stopped it. If managing two apps and your devices sounds like a little much, the Hue Sync Box handles this light show for you and allows you to connect all of your HDMI devices to a central hub. Am I really this stupid I plug all my stuff into the box and all I get is 'no signal detected'. The Lifespan of Smart Plugs: Do They Have an Expiration Date? Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. All Rights Reserved. With the app installed on your device, Hue can then use whatever content you have playing to create an immersive lighting experience. Yes (also tried different ports as well), *Cables used: Both RocketFish and Belkin listed above. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. To connect your lighting system to the app, youll need to have the lights and the Hue Bridge installed in your house. We and our partners use cookies to Store and/or access information on a device. Fix Amazon Echo Show The Camera Isnt Responding Errors, Open a new finder window and click on Go.. I recently bought the Denon AVR-X3700H to replace a Sony receiver in our home theater system. Here I will give some suggestions if you will have some glitches. Very happy!! These are devices that boost the range and performance of your Wi-Fi router. Sometimes your App maybe gets messed up, so it would be having connection issues. Then you can easily uninstall the latest version and install one of the older versions, and see if that helps. While they both can work together, you dont need one to run the other. It requires an HDMI input and Smart TVs dont output the video signal. 2018-2023 Signify Holding. Yes I tried to update the hue sync box, I've used two different cables: Rocketfish - 1.5' 4K UltraHD/HDR In-Wall Rated HDMI Cable, https://www.bestbuy.com/site/rocketfish-1-5-4k-ultrahd-hdr-in-wall-rated-hdmi-cable-black/2059068.p?skuId=2059068, Belkin UltraHD High Speed 4K HDMI Cable (This one is even Dolby vision compatible - it says in the box), https://www.apple.com/shop/product/HLL52ZM/A/belkin-ultrahd-high-speed-4k-hdmi-cable-2m?fnode=d7d175e7afc411c7a0bea76ae78a0dbdc97c9a683570658022046b4213d190dec5c598964ed48a250e5b84a1438fe741f47e3d4f5f40eb02a6c3a6509ffadf2c53ec23a59571111d5b54e664fa731a648fcaa98b3c56133bc14d2645f6881e84. 5. Go hands-free with voice So, it would seem I'm the only one having this issue. The out HDMI that runs to the tv should run into the Sync box HDMI PORT 1. I found that many users have connection issues with their Hue Bridge. Your Hue lights can now sync to those while the signal is passed through to your TV. Apple TV 4K: No Dolby Vision If Connecter to Denon AVR. Delete this folder. All you need to do is set up a new entertainment area on your smartphone. Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. Create an account to follow your favorite communities and start taking part in conversations. I will list some issues to see if you have had them. Since the Hue Sync system is relatively new, Philips keeps putting out new updates to the software for various reasons. You can use them together or separately. Does your eye start adapting? Simply connect the Hue Sync Box directly to your Wi-Fi router, and leave the AP for lower-priority devices or devices that can take the less stable connection. All you need to do is rollback the version of the Hue Sync app you are using. Then the out/tv from the Sync box runs to the tv. With our lights, sensors and switches, you can make your house the brightest home on the block . Yes, but it only recognizes when it is HDR. The app will immediately begin searching for a Hue sync box. You also can seek help from theirTwitter. Connect the Hue sync box to power and your TV. Honestly considering a return. To start the conversation again, simply Thats a few common problems for the Hue Sync app, but what about the Hue Sync Box? There are two of the biggest problems for it. Hello, I am James Beetie and I am a bit of a self-confessed nerd! If you want to use the Hue app, you have to have a Hue bridge and Hue lighting in the room. Can You Control Your AC with a Smart Plug? Is it not fast/strong enough for the color data to communicate properly between the Hue Bridge and the Sync Box? 4. There is already the way of entertainment in our modern lives. I was going to send mine back as I couldn't get it working properly all the time. You can open it by typing %appdata% in the taskbar. Smart Home, Climate Control & Security Forum, Control Hue Sync Box with a Logitech Harmony remote - Hueblog.com, Please Help! Here are two of the biggest issues around Hues new device: If youve been around the smart home tech scene for a while, odds are you have an access point or two around the house. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of In order to try this fix, you need to delete your apps data. Connectivity Issues With the New Hue Sync Products, One Final Check: Ensure Your PC/Mac Has A Good Internet Connection, Trouble Keeping the Hue Sync Box Connected, https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s, Philips Hue HDMI Sync box (https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s), Having A Dedicated Wi-Fi Network For Your Smart Home Tech. Delete the Bluetooth connection saved on your phone for your Hue Sync HDMI box and then reset it. all my movies 4k Hdr atmos are running through shield tv into Denon avr, ps4 into Denon, using the hdmi out 2 into sync box, nothing from sync box to tv. Lets go through some of the most common bugs and how you can fix them quickly and easily. Both of these issues can be fixed with these quick tips and tricks. It works by analyzing whats on screen and adjusting the Philips Hue bulbs accordingly. Can the Hue Bridge connect to the sync box using Wi-Fi, or is it hard wired? Find the Hue Sync app folder and delete the data inside of that nested folder. This update also brings support for HDR content, including Dolby Vision and HDR10+ content. My xbox and cabke box are connected but when i turn it on i get the weak no signal message. Simply delete this folder and the app should repair itself. To solve the problem, consider removing and reinstalling the same version again. If the new update is crashing your app or causing it to lose its sync all the time, just uninstall and reinstall the previous version. Any help appreciated.Seems to drop the connection every twenty minutes or so. Theres another problem that has to do with how you set up your Hue Sync Box. Click on the search icon on your taskbar and search for %appdata%. This method has helped many people solve connection issues. If possible, we would also recommend updating the Philips Hue TV sync box. Continue holding the BIND and EJECT buttons for 10-15 seconds. Learn more about brightness. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. Thank you for using Apple Support Communities. It was plugged in HDMI 1 and now I've got it in HDMI 4 it's half working. You also need to install the new Sync app on your PC or Mac. Swipe to the left on where it says "Home" and tap "Remove". *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. Uninstall both Hue and Hue Sync app and reinstalled them. Open the new finder window, then click Go. Im looking to get into Hue lighting for the first time to go with my PS5. When it is dolby vision the TV shows the image either in HDR or HD (not Dolby Vision), *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? I dont have either of those options visible in my Apple TV settings when Im told that I should. Is your Hue Bridge connected and added to the Hue app? 9. And the Hue Sync App allows your PC/Mac to control and sync your hue product. This folder will have sub-folders for each application. I think almost everyone will like to watch movies, listen to music and play games. A: Answer. I have these issues as well. Now you can try to downgrade back to the previous version. I don't seem to have Dolby Atmos though in Netflix? If you have used theHue Sync App, you may have some common issues with it. I'm on the fence about the Sync Box and am looking to be convinced by some owners. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. Use the Hue Sync mobile app and the Philips Hue Play HDMI Sync Box to get lights that dance, flash, dim, and brighten with the content on your TV screen. 2018-2023 Signify Holding. After downloading the app on your devices and creating a new entertainment area, youll need to connect it to your computer. My Smart Plug Keeps Turning On (or Off) By Itself! I plugged the Hue Sync Box into the second HDMI out on my AV receiver. However, the Hue Sync Box really needs that reliable connection. I've got the Philips hue sync box and had an issue with 'not receiving a signal' with my Firestick. By deleting the apps data, you can let the Philips Hue app regenerate its own data files. Related Reading: Having A Dedicated Wi-Fi Network For Your Smart Home Tech. When I deactivate it, my tv starts recognizing Dolby again but the lights stop syncing with the hue device. A brief guide with some of the most common connection errors that you can come across while using the Hue Sync App or physical box. Save my name, email, and website in this browser for the next time I comment. 1 Home Entertainment Tech Resource. Sync your smart lights to your on-screen TV content with the Philips Hue Play HDMI Sync Box. Save my name, email, and website in this browser for the next time I comment. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). Scroll down and tap on "HomeKit". For that reason, you should always make sure that the WiFi signal reaching the system is strong. The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. So have you ever felt like you want to step into the world of your favorite video game? Many technology companies like Philips often release new updates for their hardware or software. Once those devices are good to go, youll need the Hue app. The No. Your TV connects to the output with a short HDMI cable included in the box. (2 ways), Are Philips Hue Bulbs Bright Enough? However, how to do if the method doesnt work? You can easily solve that by placing the Wifi router closer to the system or using an ethernet cable because wired connections have better latency than wireless connections. With the app installed, it will sample your video and music content and create a corresponding and immersive lighting display to match your content. NetgearRAX40), Improved color rendering for Chromecast Ultra for various video formats, Fixed an issue where 4K content was downgraded when the sync boxs HDMI cable was on the second output of an AV receiver, Fixed an issue where Huawei P20 phones were not able to complete setup in the Hue Sync mobile app, General stability and performance improvements, Increased the reliability of communication to the Hue Bridge, Fixed issues thatoccasionallystopped lights from syncing during streaming, Fixed a bug that caused lights to switch off when syncing on the highest brightness setting, Fixed issue with Apple TV pass-through mode, in which it would be disrupted when softwarerestarted (on a HDCP 1.4 TV), Fixed a bug with Nintendo Switch that caused it to not sync when switching from YouTube to a game, Fixed a bug with Chromecast Ultra that interrupted video pass-through when used with PhilipsFidelio B5 soundbars, TVs will no longer switch inputs when sync box goes into and out of power-save mode, Power cycling the sync box will no longer switch inputs with various sources unintentionally.
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